Why did my job go to error?

• Did your name your fax header correctly as $$Name$$ in your list? (The Headers are case sensitive and must mach exactally -
  [EMAIL - Header $$Name$$ must be matched with the header in the html file $$Name$$ NOT $$name$$ or $$NAME$$]
  [FAX - Header #Name# must be matched with the header in the document #Name# NOT #name# or #NAME#]
• Did you reproof your job and attach a list or document with a different name than the original?
• Is your fax document a file type other than the accepted .doc, .rtf, .tif, xls or .pdf
• Is your list a file type other than the accepted .csv?
• Do you have a script or macro running on your document (You must remove any scripts or macros from your document before proofing your job.)

Where do the headers appear on the fax, and what do I put in the fax header fields?

• The Fax Header "From" will appear at the top and contain the value just as you type it in that field. "Fax Alert" will appear as "From: Fax Alert". Fax Header "To" is a merge field. #NAME# will take the value from the list field with that header and place it on the top of every fax. Example: "To: Joe Muscarela"

Why didn't my merges work?

• Are the fields on the word document EXACTLY as they are on the list header, keeping in mind that they are case sensitive?
• Did you name your fax header correctly as #Name# in your list? (The Headers are case sensitive and must mach exactally -
  [EMAIL - Header $$Name$$ must be matched with the header in the html file $$Name$$ NOT $$name$$ or $$NAME$$]
  [FAX - Header #Name# must be matched with the header in the document #Name# NOT #name# or #NAME#]
• Are there spaces in your headers on the list? Spaces are recognized as characters, and may cause the merges to be inconsistant.

How many numbers can I upload at once?

• There is no max list size in csv format.

Is there a limit to the number of pages my document can contain?

• Business Link can handle documents of up to 10 pages without exception. For larger documents, contact Business Link for instructions.

Where can I go to learn what each status of my job means?

• New - Waiting for a Proof server.
• Error - Please check above to resolve problem or contact support
• Proof Ready - Job has gone through our proof server and is waiting your approval to launch.
• To Launch - You have approved the .tif - html (proof) and the job is waiting for a launch server.
• Loading - Job is being loaded into our system and faxing (Please note that large list sizes can take more than a hour to load.
• Push Ready or Push - Job is being pushed into our system and faxing or emailing.
• Queued - Job is finished and waiting to be reported back to our billing system.
• Complete - Your reports are available online and have been sent to your inbox (fax only)
• Cancel - Your Job has been canceled and will not launch.
• WIP - Your Job has an issue and support is in the process of fixing it (Support will contact you if they can't resolve the issue.)
• Hold - Your job has a issue that is affecting other jobs and must be put on hold while the issues are being corrected