Voice Broadcasting for Collections

Voice by WebLaunch for Collections is a high volume voice broadcasting solution that significantly increases collection rates and efficiency. Web-based and ready to use, Voice by WebLaunch enables collections departments, agencies and other organizations to instantly set up and send personalized, automated voice messages. Recipients can be transferred to an agent at the touch of a button for immediate attention. Voice by WebLaunch allows collections personnel to shift their focus and time away from outbound calling to inbound debt collection calls.


Voice by WebLaunch will help your organization:

• Improve overall collection operations
• Increase inbound response rates
• Increase agent productivity
• Automate outbound collections calls
• Increase debt collection rates

• First and third-party collection agencies
• Credit and Collections departments
• Collections law firms
• Public Utilities
• Healthcare
• Education

• Soft collections/payment reminders
• Past due notices
• Payment alerts and notifications
• Supplement predictive dialers
• Alleviate contact center volume
  

How it works Users upload telephone distribution lists and messages (WAV files) to WebLaunch's user interface. Messages can also be recorded through a voice recording system and automatically loaded into WebLaunch's Document Library for instant use. Messages can be set up for live pick-up and answering machines. Hot Key fields can be set up allowing call recipients to instantly connect with an agent. Detailed reports track each campaign's success.

Live customer support for assistance and questions A fully staffed customer support team is available to assist with your voice broadcasting campaign set up and answers any questions. If necessary, support can manage projects from initial recordings and production to final delivery.

Voice Demos
Past Due Payments
Collection Agency Debt Notice